Payment for In-Store Purchases and Ordering of Custom Goods Policy
RETURNS & REFUNDS
DanielRe is committed to our customer's satisfaction with respect to the garment's quality and fit. Because each of our garments are made to order and tailored to a specific fit and the sizing chart is clearly specified, refunds will not be accepted. Exchanges or credit are only available once the garment has been returned in the brand new and unworn condition. Customers are required to cover the cost of shipping. In the case of multiple exchanges (first exchange is free), customers will need to pay a shipping surcharge that will be invoiced to you via Paypal before production starts on your exchange garment.
For all custom-made (includes made to measure) garments, we do not offer refunds or exchanges.
The only exception to this is if there is a manufacture fault with your garment. Sufficient evidence is required to prove that your garment is faulty.
This will require customers to take photos of damages and photos of incorrect measurements with a measuring tape. In this case a full refund will be issued once approved.
Any adjustments that are reasonably required to a garment as result of construction or production faults will be covered at the expense of DanielRe. Should any adjustments need to be made as result of change in client preferences or inaccuracy in measurements, it is up to the discretion of DanielRe staff whether these costs may be subsidised - only applicable to MTM orders.
Our products are all custom-made on demand by our skilled tailors, which means our garments take a little time to craft. Shipping times vary depending on location, but you can expect your order to ship out approximately 2-3 weeks from when you place your order with us.
If you have any last-minute adjustments you'd like to make to your garments, we'll try as best as we can to factor them in but can't guarantee we'll be able to do it once the cloth has been cut. Any added adjustments to orders may add on a further week to shipping time.
Please note, that we do not pay any local taxes and/or duties.
If at any stage you'd like to know how long your order will be, please just shoot us an email at email@example.com and we'll get back to you as soon as possible.
Suits, like humans, require rest from wear - in particular the trousers. In an ideal world, you'll wear your suits in rotation with one another to prevent excess wearing down of your cloth. If you take some simple care tips with your suit, it will last you a lifetime! To get the best value and prolong the life of your suit, we recommend ordering a second pair of trousers to your suit to wear every other time.
When you have the chance, hang your jacket on a hanger - never on the back of a chair (it will ruin the shoulder structure and wear the cloth out over time). When a hanger isn't available, using the loop inside the lining at the top of your jacket works as well.
When folding your trousers on a hanger, try to ensure the front crease lines match up on either leg - this will help reduce the amount of ironing needed for the next wear. Also in regard to driving, try to get in the habit of taking your jacket off before you get in the car. When wearing your seat belt over your jacket you risk damage over time to the jacket shoulders and lapel. We suggest a hanger in your car, such as something similar to this
Surprisingly, your suits require much less cleaning and maintenance than most think. Your suit will only require two or three visits to the dry cleaners per year, any more and the suiting cloth may take damage from the harsh chemicals some cleaners use. If you have a food or drink spill in a small area, you can request a spot clean in the area rather than a full dry clean - you'll not only save yourself a bit of money, but you'll prolong the overall life of your garment. If your suit starts to smell funky and lose its shape over consistent and restless wear, a quick press is often enough to freshen it up.
For shirts, we do not suggest commercial laundering or dry cleaning. A cold wash in the washing machine (<35C) should do you just fine. Some of our shirting fabrics contain materials that reduce wrinkling from wear, which should save you a few extra minutes each morning from ironing.
If a button comes unwound over time, or a blind hem becomes unstitched, no need to fret. Just drop it back by your showroom and we'll have it fixed up for you on the spot. Easy!
WEAR AND TEAR (DISCLAIMER)
Wear and tear is normal and eventually unavoidable. DanielRe is not responsible for wear and tear of a garment. Please read the garment care advice and take advice and cautions from your tailor to prolong the life of your garment.
Some specific wear and tear is a result of idiosyncratic behaviours, habits and also certain body shapes (So, it is often unfortunate and unavoidable for the unlucky some. Consult your local tailor for the most appropriate cloth if you know you wear in certain areas).
Trouser wear in the fork is reasonably common for some men who rub in this area. More delicate and luxurious cloths will fail quickly in these conditions and attempting to solve the problem with an added silk saddle will only delay the expected. It’s not a comprehensive solution. It’s unavoidable in many cases and wool suiting cloths may never hold up in the very worst of cases.
Trousers and jackets in some areas employ blind stitching. Blind stitching is used so that it breaks before the cloth is damaged (as a preservation measure). The hem at the base of a trouser is blind stitched for this reason. To avoid constant ‘kick-outs’ please put your socks on first and take care putting your foot through the trouser leg’s base.
Vouchers are valid for 1 year for date of purchase. The voucher must be presented when wishing to redeem it. Vouchers are non-refundable.
The DanielRe™ brand is licensed to the company BCC Projects.